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FAQ'S
01. Product
What types of jewelry do you offer?
We specialize in natural gemstone jewelry, including rings, necklaces, earrings, bracelets, and pendants. Our gemstones include topaz, opal, citrine, garnet, moonstone, and more, all crafted with precision by our in-house artisans.
02. The Order
How do I place an order?
You can place an order through our website. Simply browse through our products, add the items you want to your cart, and proceed to checkout.
03. Payment
What forms of payment do you accept?
We accept all major credit cards, PayPal, and Payoneer.
05. Wholesale
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for large orders. Please contact us for more information.
How can I contact customer service?
You can contact us through our website by filling out the contact form, emailing us at [email protected], or by phone during business hours. We are always happy to assist you with any questions or concerns.
04. Shipment
What is your shipping policy?
We offer fast and affordable shipping options. Orders are usually shipped within 3-4 business days, and shipping times vary depending on your location. You can choose your preferred shipping method at checkout.
Do you offer international shipping?
Yes, we offer international shipping to many countries. However, shipping times and fees may vary depending on your location.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 14 days of receiving it to initiate a return or exchange. Please note that certain items, such as opened bead strands, may not be eligible for return.
Can I track my order?
Yes, you can track your order through our website. Once your order has shipped, you will receive a tracking number via email.